Design, develop and implement manpower models and OD initiatives to help improve staff productivity and efficiencies and reduce Labour cost.

Principal Accountabilities / Key Result Areas:

OD Accountabilities:

- Develop organizational design and grading policies and guidelines

- Liaise with HR Business Support regarding job design, collect specifications of job tasks and identify labeling of jobs

- Work with client department to conduct organization diagnostic studies (need analysis, interviews, workshops, surveys etc.,) from time to time and recommend appropriate organization development solutions and initiatives.

- Work with line managers and understand current barriers to change and stakeholder analysis.

- Strengthen the effectiveness of the organization in the areas of alignment (people and structure), workforce development, and building human capabilities using sound organizational development techniques.

- Take part in developing and deploying new OD initiatives to improve employees’ productivity and increase their loyalty to the company and their job satisfaction. 

- Implement quality initiative and continuous improvement initiatives including but not limited to six sigma, TQM, suggestion schemes, Kaizen, Quality Circles.

Manpower Planning Accountabilities:

- Plan and develop workload based manpower forecasting models for his/her business unite. Collaborate with business and get their buy-in into the process and manpower models.

- Participate in the annual manpower budget process for the corresponding business unit and help align the company's goals to business requirements.

- Review and validate manpower requests and introduce cost-effective recommendations.  

- Assist in managing productive utilization of staff and staff costs in his/her relative business unit.

- Initiate and manage projects to improve productivity and service levels

Knowledge, Skills, Experience and Competencies:

Qualification:

- Industrial Engineer (or Science graduate with specialization in Operations Research) with specialization in manpower planning and productivity improvement preferably in TELCO industry

Experience:

- 7 years of experience in the fields manpower planning, optimization models, long term manpower forecasting techniques and organization design

- Hands on experience in using Operations Research models & software tools, simulation and strong statistical background

Core Competencies:

- Customer Service Orientation

- Team Work & Co-operation

- Communication

- Organizational Commitment

- Achievement Motivation

- Flexibility