Our client is a Global Insurance firm based in Riyadh, Saudi Arabia is looking to fill a number of roles in the Medical sector they include an Employee Benefits Manager and Head of Customer Services.
To be considered for these roles you MUST be a Saudi National.
Oth Employee Benefits:
Job Description:
1. Identify and maintain a list of strategic corporate prospects in each territory and define the strategic selling plan;
2. Analyze employee benefits requirements along with the customer and design the most appropriate insurance solution;
3. Negotiate the best risk premium from the underwriting department and define the most appropriate loadings to win single accounts whilst keeping necessary loadings for general expenses and profits on the overall portfolio as defined by the company;
4. Ensure proposal premium is within pre-defined level of authority. If above, ensure approval from Manager
5. Monitor the profitability of key corporate account and proactively suggest corrective measures to clients before year end;
Technical Skills:
- Excellent selling and negotiation skills.
- Very good underwriting knowledge (especially in Health, Life and Disability lines of business)
- Very good business processes (policy admin, claims) knowledge (especially in Health, Life and Disability lines of business)
- Very good knowledge of international private medical plans
- Very good knowledge of Group Life and disability benefits products
- Basic knowledge of employee assistance program;
- Health regulations within KSA
- Local and international competitors active in KSA market in health insurance and other employee benefits lines;
Head of Customer Service:
- Broad knowledge of Medical Insurance
· Customer Service skills
· Good knowledge of MS Office
· Innovative Spirit
- Leadership skills, Negotiation skills, Advanced Excel training
Job Description:
1. Manage train & guide the Customer Service Team on a day to day basis
2. Define KPI & design dashboards to track and control Medical Customer Service activity
3. Design and implement scripts and workflow procedures for the customer service department
4. Regularly collect voice of customers through different means such as surveys and complaints
5. Ensure call log is properly maintained and updated
6. Innovate cost effective solutions to better communications with the clients