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MansfieldRayner
 
Insurance Sales Manager
29th Oct 2009
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Job Description

Our client is a Global Insurance firm based in Riyadh, Saudi Arabia is looking to fill a number of roles in the Medical sector they include an Employee Benefits Manager and Head of Customer Services.

To be considered for these roles you MUST be a Saudi National.

Oth               Employee Benefits:                                  

Job Description:

 

1.      Identify and maintain a list of strategic corporate prospects in each territory and define the strategic selling plan;

2.      Analyze employee benefits requirements along with the customer and design the most appropriate insurance solution;

3.      Negotiate the best risk premium from the underwriting department and define the most appropriate loadings to win single accounts whilst keeping necessary loadings for general expenses and profits on the overall portfolio as defined by the company; 

4.      Ensure proposal premium is within pre-defined level of authority.  If above, ensure approval from Manager

5.      Monitor the profitability of key corporate account and proactively suggest corrective measures to clients before year end;

 Technical Skills:

  • Excellent selling and negotiation skills.
  • Very good underwriting knowledge (especially in Health, Life and Disability lines of business)
  • Very good business processes (policy admin, claims) knowledge (especially in Health, Life and Disability lines of business)
  • Very good knowledge of international private medical plans
  • Very good knowledge of Group Life and disability benefits products
  • Basic knowledge of employee assistance program;
  • Health regulations within KSA
  • Local and international competitors active in KSA market in health insurance and other employee benefits lines;

Head of Customer Service:

  • Broad knowledge of Medical Insurance

·         Customer Service skills

·         Good knowledge of MS Office

·         Innovative Spirit

  • Leadership skills, Negotiation skills, Advanced Excel training

                                                 

Job Description:

 

1.      Manage train  & guide the Customer Service Team on a  day to day basis

2.      Define KPI & design dashboards to track and control Medical Customer Service activity

3.      Design and implement scripts and workflow procedures for the customer service department

4.      Regularly collect voice of customers through different means such as surveys and complaints

5.      Ensure call log is properly maintained and updated

6.      Innovate cost effective solutions to better communications with the clients

 

 

About Company
Mansfield Rayner is an International Recruitment Consultancy specialising in the Financial Services & Insurance industries. We recruit specifically for the Middle East, our specialist consultants can offer a bespoke and professional consultancy service that focuses on working in partnership to meet your requirements. We spend time with you to understand your business, to consult with you and to develop a recruitment solution that will secure the best talent in the market.

Central to the ethos of Mansfield Rayner is our approach to the individuals that we work with. As a truly specialist company we have the flexibility to spend time with clients and candidates to truly understand their needs, we work very much on a consultancy basis and our focus lies on building longterm relationships as opposed to short-term gain. You will deal directly with one specialist consultant who is an expert in your market; a consultant that makes it their business to keep on top of the changes in that market and consult you, and candidates, on those wider issues.

We are exceptionally proud of the expertise that we have developed in the Financial Services and Insurance markets, and it is this pride, combined with our honesty and integrity, that makes Mansfield Rayner truly unique.
Not only do we want to develop strong relationships with our clients, we want to maintain and develop those relationships to be long-term, mutually beneficial working partnerships.
Key to the success of Mansfield Rayner is our ability to spend time with each candidate and client to fully understand their profile. It is only then that we can feel confident that we have placed the right candidate in the right job.

We recruit across sector within Financial Services & Insurance; please find an example of positions covered below:
• Accountant
• Analyst
• Auditor
• Compliance
• Finance Manager
• CFO
• Risk Manager
• Account Executive
• Claims Handler
• Underwriter
• Business Development Manager
For more information on the services we offer please contact [HIDDEN TEXT]
 
Additional Information
  Experience: 2 - 10 years  
  Education: High School or Equivalent  
  Citizenship: Saudi Arabia  
  Job Category:  Insurance  
  Job Locations: Riyadh  
  Key Skills: "employee benefits", saudi, riyadh, insurance, broker, healthcare, medical, health, "customer service", bank, "contact centre", "call centre"  
  Industry: Insurance  
  Role: Sales Manager  
 
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