Management oversight of the day
to day functions associated with the Admissions, Guest Relations and all
ticketing aspects at AWPR
Assists with strategic
departmental long range planning and annual budgeting for area
Ensures departmental areas are
operated at the highest level of safety, quality and service, while
maintaining strong fiscal responsibility
Develops and monitors
consistent oversight of area guidelines and procedures
Conducts departmental training
sessions as needed, assuring that each employee is properly and thoroughly
trained for their position.
Ensures interdepartmental
teamwork to accomplish park and divisional Vision and Mission Goals
Addresses all guest comments
and takes appropriate steps for resolution
Manages systems to prevent loss
or receipts and products
Approves all staffing schedules
and ensures labor budget guidelines are met
Ensures that all Financial
reports and measurement tools are being used to actively monitor income
and expenses
Maintains all locations and
areas in a clean, attractive, and highly marketable condition
Ensures the inventory levels of
all types of tickets and supplies, including park maps, are maintained
Fulfills park operations
Manager on Duty assignments as required
Supervises and supports a team
of supervisors and front line guest service staff
Demonstrates leadership of
employees through ongoing training to include applicable laws, Zoo guidelines,
The Person
Bachelors degree in business
administration or experience in related field is preferred
5 to 9 years experience in a
face paced high volume environment, with at least 3 years in acustomer service management position,
with an emphasis on financial management and controls
Possess skills to operate a
point of sale computer system
Knowledge of profit/loss
statements
Excellent communication and
interpersonal skills
About Company
Mackenzie Jones are a specialist Marketing, HR ,Sales, Finance and IT recruitment consultancy based in the Middle East. Mackenzie Jones Middle East has decades of recruitment expertise across the GCC and Levant regions Along with a deep understanding of key market sectors, we never forget to treat clients, companies and candidates as individuals who have unique needs. So we always listen, constantly learn, occasionally challenge – and frequently advise. It’s all part of a service renowned for its courtesy, consideration and dedication.
We’re growing rapidly because people appreciate our honesty, commitment – and results
Additional Information
Experience:
7 - 14 years
Education:
Bachelor's Degree
Job Category:
• Hotels/ restaurants • Retail Chains
Job Locations:
Al Ain
Key Skills:
admissions, theme park, leisure, guest services
Job Ref code:
DM 12083
Industry:
Travel/ Tourism
Role:
• VP Operations/ COO • SBU Head /Profit Centre Head • External Consultant
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