SUMMARY

The primary function of this position is to effectively anticipate, evaluate, and resolve critical issues that could affect the expected outcome of day-to-day Dispatch related issues. The essential duties for the Tactical Manager include: Department Staffing, Workload Management, Employee Reviews, Employee Development, Internal and External Communication/Coordination, Problem resolution. This person will also be expected to adhere to NetJets’ Vision, Mission, and Values. The Dispatch Tactical Manager will utilize their Flight Center knowledge to provide superior support and service to our Owners, Flight Crews and the Company, as well as share the benefits of their knowledge and experience with Flight Center Associates in a day to day mentoring fashion. 

KEY ROLES AND RESPONSIBILITIES

Communicator / Relationship Builder

(Related NJ Competency: Communication, Partnering and Teaming, Customer Focus)

• Communicates & Coordinates Requests

·         Proactively seek potential operational issues

·         Communicate & Coordinate issue resolution

·         Actively Review Case Management Documentation

·         Coach/Mentor Dispatch & Trip Planning Team

·         Actively assist Dispatch & Trip Planning associates with workload and operational considerations as necessary.

·         Tactical Managers will be required to utilize their knowledge and experience to provide superior service to our customers (internal and external) as well as share this knowledge and experience with associates in a mentoring fashion.

·         Tactical Managers may be expected to conduct Owner, Pilot, and miscellaneous tours as needed.

·         Resolves situations on own, and advises Vice President & Director of Operations of the resolution.  Will assist other members of the team in problem resolution and documentation process.

·         Perform annual employee reviews, individual development plans and disciplinary plans and actions

Process Owner

(Related NJ Competency: Executive Judgment, Developing Self and Others, Business Innovation)

• Proactively identifies potential pitfall and makes decisions and develops solutions that adhere to NetJets’ Vision, Mission, and Values.

·         Evaluate and recommend changes for cost savings initiatives.

·         Resolves most situations independently and will involve Flight Center Leadership as necessary.

·         Will assume Vice President Responsibilities if assigned.

·         Expected to be a mentor of all Dispatch & Trip Planner Associates.

·         Will be assigned additional duties and projects as needed by Vice President, Flight Center

·         Maintains a positive perspective on aspects of the job and company while on duty.

·         Assists Vice President & D.O. on various committees for project management.

SIGNIFICANT INTERFACES / PARTNERS

·         Flight Crews

·         Owner Services

·         Owners

·         Dispatch

·         Operations

·         International Flight Planning

·         Aircraft Management

·         Flight Center Leadership Team

·         Scheduling

·         Travel Services

·         Logistics Support

BIGGEST CHALLENGES

• Must be available to work a flexible schedule to include evenings, weekends, and holidays.
• Must be able to adapt to change on a constant basis.
• Must make decisions that do not compromise safety while understanding the internal and external customer needs.
• Must be able to assume responsibility when the Vice President, Flight Center is not present or as directed

TRAITS AND CHARACTERISTICS

·         Ability to set priorities well

·         Persistence in follow-through

·         Future-focused, yet must be mindful of the present

·         Ability to read, analyze, and interpret basic weather information.

·         Ability to effectively present information and respond to questions from Flight Center Leadership, Managers, Employee groups, and Owners.

·         Follow through with appropriate related departments.

·         Ability to collect information, analyze data, define problems, establish facts, and draw valid conclusions in a timely manner. 

• Ability to effectively present information and respond to questions from Flight Center Leadership, Managers, and Employee groups.
• Follow through with appropriate related departments.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Participating in technology development with C.I.T. to meet the needs of Flight Dispatch   
• Defining and developing department objectives and tracking/ ensuring completion of goals  
• Project Management focus for developing the future of Crew Services in alignment with company goals  

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Must be able to maintain a calm outward appearance and remain approachable.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.

·         Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Specific Knowledge: Complete understanding of capabilities of all aircraft including:

·         Aircraft Specific Performance limitations (Temperature, wind, range limitations, and runway limitations…Wet, Dry and Part 135)

·         Thorough understanding and application of all FAA regulatory requirements.

·         Advanced understanding of MS Office products (Excel, Word, PowerPoint, Visio)

·         General Knowledge:  Understanding of aviation operations including

·         Crew requirements (GOM, Dispatch & ground Services SOP’s as well as all Related FAR’s)

·         Seating capacity of each aircraft type

·         Baggage limitations (including skis and golf bags)

·         International Operations (Customs/Immigration requirements)

·         Interdepartmental Communications

·         Understanding of NetJets Operations as a whole

·         Basic Dispatching & Jeppesen Flight Planning Tools

·         Has developed an extensive understanding of Ground Services & Dispatch and how it relates to the Flight Center and Company mission.                                                                                                                     

EDUCATION / EXPERIENCE

·         B.S. / B.A. in Business or Aviation related degree is preferred.

·         Excellent verbal and written communication skills.

·         Sound foundation in leadership skills, teamwork approach, communicative and interpersonal skills essential.

·         Minimum 7 years experience in business aviation management or equivalent experience preferred.

·         Excellent Proficiency in CFMU & AFTN Applications.

·         Working knowledge of Microsoft Office Products.

OPERATIONAL DEMANDS

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Must be flexible to work on an as needed basis