Manage the overall branch process to ensure resolution of problems with stipulated Time frames. 

        Ensure adherence to bank policy/procedure and monitoring relative deviation to achieve business risk free portfolio, and to ensure an acceptable audit rating.

        Provide high standards of service delivery to branch customers, build up strong and continuous relationship with them to achieve stipulated customer satisfaction levels.

        Track and analyse monthly branch performance and customer attrition to achieve pre decided branch financial targets.

        Prepare an action plan and measure performance, to ensure that branch cross selling targets are achieved towards profit maximization.

        Develop a customer’s interview plan at platform area and analysis feedback to ensure all customers’ complaints are promptly and satisfactory addressed.

        Suggest improvement in system, products, etc, to improve the image of the bank in the local market.

        Manage effectively all elements inside the branch related to staff in terms of staff Planning, Leave, Training, Allocation, Motivating, etc, to ensure achievement of pre set standards for staff satisfaction.

        Ensure that the Bank operates within the UAE Central Bank guidelines.